Vuel — Terms of Service

Last updated: June 29, 2026

These Terms of Service ("Terms") govern your use of Vuel, an iOS app and the services behind it (together, the "Service"), provided by Vuel LLC ("Vuel," "we," "us," or "our"). Please read them carefully. Someone's got you — but these Terms set out what you can expect from us, and what we expect from you.

1. Acceptance of terms

By creating an account, accepting an invite, or using the Service, you agree to these Terms. If you do not agree, please don't use the Service. If you are using Vuel on behalf of someone else or an organization, you confirm you have the authority to accept these Terms for them.

These Terms work together with our Privacy Policy.

2. Eligibility

Vuel is currently invite-only. To create an account you need a valid one-time invite code, and you must verify both your phone number (by SMS code) and your email address. We may limit, pause, or end invite access at any time.

You must be at least 13 years old to use the Service. By using Vuel you confirm you meet the minimum age.

3. Description of the service

Vuel is a personal AI agent for everyday life. Rather than only answering questions, the agent can take real-world actions when you ask it to, including:

You can run more than one isolated agent, each with its own personality, theme, and enabled features. Some features in the app are shown faded (VoiceOver announces them as preview) and do not yet function; do not rely on previewed features.

AI output can be inaccurate or incomplete. The Service is provided on an "as is" basis as described in Section 11.

4. Your authorization and responsibility for agent actions

This section is important. Please read it closely.

When you use Vuel, you direct and authorize the actions the agent takes. The agent acts because you instructed it to.

You press Send for texts and emails. For emails drafted to your native Mail app and texts drafted to your native Messages app, you review and press Send yourself, from your own email account or phone number. The agent only prepares the draft — it does not send these on its own.

Connected-mailbox replies stay as drafts in the app until you tap Send. When you connect a mailbox, the agent prepares replies that wait, unsent, in the app until you tap to send them through your connected mailbox.

Phone calls. When you ask the agent to place a call, you authorize that call. You are responsible for ensuring you have the right to contact the number and that the call complies with applicable law (see Section 5). Before a call is placed, Vuel shows you the number and purpose and proceeds only on your instruction; you can cancel a scheduled or deferred call before it goes out. By instructing Vuel to place a call, you represent that you have a lawful basis and any consent required to contact that number, and you authorize Vuel to place the call on your behalf (including, where applicable, disclosing that the call is AI-assisted and that it may be recorded).

You are responsible for what you instruct the agent to do and send. You are responsible for the content of any message, call, or other action you direct, the same as if you had done it yourself.

Verify important actions. AI output can be wrong. You must independently review and verify any high-stakes action before relying on it — including anything involving medical, pharmacy, financial, or legal matters. Vuel does not provide medical, financial, legal, or other professional advice, and the agent is not a substitute for a qualified professional.

5. Acceptable use

You agree not to use Vuel to:

Calls and telephone law. Vuel places AI-driven outbound phone calls and may record calls. You are responsible for using this feature lawfully, including obtaining any consent required to call a number or to record a call in the relevant jurisdiction. Telephone, anti-robocall, and call-recording laws may apply to the calls you direct — including, in the United States, the Telephone Consumer Protection Act (TCPA) and federal and state call-recording consent laws (some states require all parties to a call to consent to recording). You are solely responsible for complying with them, including obtaining any prior express consent required to place an automated or AI-assisted call, honoring do-not-call and opt-out requests, and giving any recording disclosure or obtaining any recording consent required where you or the other party are located. You must not use Vuel to place unlawful, deceptive, harassing, or unsolicited bulk calls.

We may limit usage to protect the Service and others (for example, outbound calling capacity is capped).

6. Your account and security

You are responsible for your account and for keeping your login credentials secure. We use phone and email verification at signup. Please use a strong password (at least 8 characters) and tell us right away if you believe your account has been accessed without your permission. You are responsible for activity that happens under your account.

You may receive a capped number of invite codes to share. Don't sell, transfer, or misuse invites.

7. Credits, billing, and cancellation

Vuel uses a usage-based credit system. Your account includes a monthly and daily credit allotment, and certain actions (such as generating media) consume credits. The app shows your used and remaining credits and warns you as you approach a limit. Storage is also subject to a quota.

Vuel is currently free to use during its invite-only period. There are no paid plans, subscriptions, or charges today, and the credit allotment described above is included with your account rather than something you purchase. If we introduce paid plans or charges in the future, we will update these Terms and give you notice before any charge applies, and you can stop using the Service if you do not agree.

8. Third-party services

Vuel relies on third-party services to work — for example, connecting a mailbox (such as Gmail), SMS verification, outbound calling, and the underlying AI models. When you connect or use a third-party service through Vuel, that service's own terms and privacy practices also apply to you. We are not responsible for third-party services, and your use of them is at your own risk.

The third parties we currently rely on to provide the Service include, for example, Apple (app distribution and push notifications); our infrastructure and hosting providers (including Supabase and Fly.io); Google, when you connect Gmail or Google Calendar via OAuth; our SMS and outbound-calling providers (used for verification, messaging, and AI-placed calls); and the AI model providers that power the agent. These providers may change over time. Your use of a connected third-party service (such as your mailbox) is also governed by that provider's own terms, and you are responsible for complying with them. The categories of providers we use and how they handle your data are described in our Privacy Policy.

9. Intellectual property

The Service, including its software, design, branding, and the "Vuel." wordmark and chevron mark, is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to use the Service under these Terms. You may not copy, modify, resell, or reverse-engineer the Service except as the law allows.

Your content. You keep ownership of the content you provide and the content the agent creates at your direction. You grant us the rights we need to operate the Service — for example, to store, process, and transmit your content to deliver the features you ask for (including through the subprocessors described in our Privacy Policy). This license is limited to operating, securing, improving, and delivering the Service and the features you request; it ends when your content is deleted, except for de-identified data retained as described in our Privacy Policy and any copies we are required to keep by law. As between you and Vuel, you own the content the agent generates at your direction, to the extent ownership is available under applicable law — note that AI-generated material may not qualify for some intellectual-property protections and may not be unique to you. To produce the agent's actions and outputs, your inputs and the resulting outputs are processed by third-party AI model providers under their applicable terms. We do not sell your content.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

AI limitations. The agent uses AI models and can produce results that are inaccurate, incomplete, or unexpected. We do not warrant that the agent's actions, calls, drafts, summaries, or generated media will be accurate, complete, or suitable for any purpose. You are responsible for reviewing and verifying important actions before relying on them (see Section 4).

No professional advice. Vuel does not provide medical, pharmacy, financial, legal, or other professional advice. Always consult a qualified professional for those matters.

11. Limitation of liability

To the fullest extent permitted by law, Vuel's total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid Vuel for the Service in the twelve (12) months before the event giving rise to the claim, or (b) US $100. To the fullest extent permitted by law, Vuel and its suppliers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Service. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You agree to defend, indemnify, and hold harmless Vuel and its officers, employees, and suppliers from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, the actions you direct the agent to take, or your violation of these Terms or applicable law.

13. Suspension and termination

You may stop using Vuel at any time. We may suspend or terminate your access if you violate these Terms, misuse the Service, or to protect the Service or others. Some content can be deleted within the app (for example, individual files, notes, or agents). To request full account deletion, email support@vuel.ai — there is no self-serve full-account-deletion flow today — and we will delete your private data as described in our Privacy Policy.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Before bringing any formal claim, you and Vuel agree to first try to resolve the dispute informally by contacting support@vuel.ai and allowing 60 days to resolve it. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Orange County, California, and you and Vuel consent to personal jurisdiction and venue there. To the extent permitted by law, each party waives any right to a jury trial and agrees that claims may be brought only in an individual capacity, not as part of any class or representative action. If Vuel elects to require binding arbitration of disputes, those terms will be presented separately and reviewed by counsel before they take effect.

15. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll take reasonable steps to let you know. By continuing to use the Service after an update takes effect, you agree to the updated Terms.

16. Contact

Questions about these Terms? Contact us at support@vuel.ai.

Vuel. — Someone's got you.