Vuel — Frequently Asked Questions

Someone's got you.

Vuel is a personal AI agent for everyday life that doesn't just chat — it does the work. You ask once; it works in the background and reports back. Here are the questions people ask most.

Getting started & access

How do I get Vuel?

Vuel is invite-only right now, with a public waitlist. You'll need a one-time invite code before you can sign up. If you don't have one, join the waitlist and we'll let you know when it's your turn.

What do I need to sign up?

Three things: a valid invite code, your phone number (we send a one-time code by text to confirm it), and your email (we send a verification code there too). Once all three check out, you're in.

What devices does Vuel work on?

Vuel is an iOS app. There's no Android app or web app today — everything happens on your iPhone.

Can I invite friends?

Yes. Once you're in, you get a small allotment of invite codes to share. The in-app note says "up to 2."

Each member currently gets 2 invite codes to share. We expect to increase this over time.

When does Vuel launch publicly?

We're launching in August, rolling out gradually through invites.

What Vuel can do

What can Vuel actually do for me?

A lot of everyday tasks: it can place phone calls on your behalf, draft emails and texts for you to send, triage your inbox, file receipts, manage your calendar, reminders, todos, and notes, search the web, remember your context across days, and create images, music, and short videos. It opens to a morning briefing — weather, calendar conflicts, the emails that actually need you, and reminders worth keeping — instead of an empty chat window.

Can Vuel really make phone calls?

Yes. The agent places real phone calls — to a pharmacy, a doctor's office, customer service, a restaurant — works through the menus and hold music, talks to a person on your behalf, and reports back what happened. You can watch the call's progress in chat, and it can ask you mid-call to relay a one-time code or give a quick yes/no. Outbound calling has a daily cap (20 calls a day by default).

Does it send emails and texts for me?

It drafts them; you send them. For email, the agent fills in the recipient, subject, body, and any attachments, then hands it to your iPhone's Mail app — you press Send, and it goes from your own email account. Texts work the same way through the Messages app, sent from your own number. The agent never sends these itself.

What about my connected Gmail inbox?

If you connect a mailbox, the agent can read it, flag what's important or needs a reply, summarize, and draft replies for you. In the app, those replies stay in your Replies tab as unsent drafts until you tap Send. Gmail is supported in the app today.

Can it handle my calendar, reminders, and todos?

Yes. It can create, edit, complete, snooze, and delete reminders and todos, and your todos can check back in with a "Did you get a chance to…?" nudge. For calendar, Vuel keeps your reminders and events together in its own calendar, adds Vuel-created events to your iPhone Calendar, and on a connected Google Calendar it can view and add events (RSVP supported) — it can't yet edit or delete Google events, and it doesn't read your existing iPhone Calendar events.

Can it take notes for me?

Yes. You can start a live note-taking session — for a lecture or a meeting — with word-by-word dictation, then pause, resume, and stop it. Notes are saved in folders, and the agent can pull them back up later.

Can Vuel create images, music, or video?

Yes. It can generate and edit images, make short music clips, and turn a still image into a short video (or regenerate one from an instruction). It can also do text-to-speech and speech-to-text. Image generation runs in the background and usually takes about 10–30 seconds (can vary). Creating media uses credits.

What are the "Apps"?

Apps is a launcher of tiles next to your chat. Six are real and working: Calendar, Files, Podcasts (follow YouTube podcast channels), Receipts, Todos, and Notes. You may also see faded tiles (VoiceOver announces them as "preview") — those are samples that don't do anything yet.

Can I have more than one agent?

Yes — up to 5. Each agent is fully separate, with its own personality, tone, look (accent color, typography, font size, chat bubbles, background), enabled apps, connected inboxes, and conversation history.

Privacy & safety

Will Vuel send things without asking me?

For emails and texts, no — you always press Send yourself in your own Mail or Messages app. For replies through a connected mailbox, they stay as drafts in the app until you tap Send.

Phone calls work differently. Many calling tasks show a one-time "confirm" button before dialing, and your tap is the go-ahead. But this confirmation is a convention in the call playbooks, not a hard rule in the core system — at least one type of call skips it, and calls you schedule for later can dial without a fresh confirmation. One safeguard always holds: the agent won't speak a remembered-but-unconfirmed personal detail on a call, and an unconfirmed scheduled call becomes a notification instead of dialing.

You're always the one who initiates a call. The agent won't place a call without your explicit request — for example, “Call CVS and check on my prescription.” It never dials on its own.

What data does Vuel use?

To do its job, Vuel works with your account details (name, email, phone, birthday), your chat history, and whatever you ask it to handle — connected-mailbox messages and drafts, calendar events, uploaded photos and files, dictation audio and transcripts, notes, and records of voice calls (including the number called, status, summary, and transcript). With your permission, it also uses your location for weather and your push tokens for notifications. It remembers facts about you to be more helpful over time.

Who else sees my data?

Vuel relies on a set of outside services to work — for example, to reach language models, send verification codes, place calls, and search the web. Each one only receives what it needs for its part of the job.

We do not share your data with third parties without your consent. Like other apps that use large language models, we do send de-identified (headless) data to an LLM as context so the agent can do its work.

Is my Gmail safe?

Your mailbox is only connected if you choose to connect it, through Google's standard sign-in. The agent reads and drafts, and in the app those replies stay as drafts until you tap Send.

All access tokens are stored encrypted in our database.

Can I delete my data?

You can delete a lot of things individually: remove a file, hard-delete a note (transcript and audio), soft-delete an agent (it won't let you remove your last one), or ask the agent to "forget" a remembered fact. It will decline to wipe verified account details like your phone, email, and date of birth.

You can delete your personal data — files, calendar, email, and more. When your account is deleted, we also delete all of your own data. Chat data is retained as headless (de-identified) data for analytics and model training.

How long do you keep my data?

Some things clean themselves up automatically: inbox emails are kept about 30 days, sent replies about 7 days, and voice-call records about 30 days by default.

We retain your data for as long as your account is active, so we can support your account activities and give you the best experience. Once your account is closed, your own data is deleted immediately. Generated data — such as chat, memory, and profile — is retained as headless (de-identified) data for analytics and model training.

How do you keep my account secure?

Passwords are stored hashed (never in plain text), and the one-time codes you receive aren't stored by Vuel. Sign-in uses a 30-day token, and connections to our database use encrypted, pinned certificates. Access to your agent is checked on every request so no one else can reach your account's data.

Account & billing

How do I sign in?

With your email or phone number plus your password (at least 8 characters). Your account has to be verified first.

What can I change in my profile?

You can edit your birthday. Your name, email, and phone show as read-only. You'll also see meters for your credit usage and your remaining invite codes.

What does Vuel cost?

Vuel is currently free for invited users. A subscription model will be available at general availability in the future.

What are credits?

Vuel runs on a usage-based credit system tied to how much the agent does for you, and the app shows how many credits you've used and have left, plus a warning as you near a limit. Creating media (images, music, video) uses credits. Storage is also limited.

During the invite-only period, the credit limit is 1,000 per day and 1,000 per month.

Can I buy more credits or upgrade?

During the invite period, no. We'll increase your credits on request — just reach out.

Troubleshooting

Vuel asked for permission to my Calendar, Photos, or Mail — why?

Each one powers a feature you asked for: Calendar so it can read and manage your events, Photos and Files so you can attach things, Mail and Messages so it can hand you drafts to send, and location so the morning briefing can include your local weather. You're in control — the agent drafts and prepares, and the highest-stakes steps (sending mail and texts) happen when you press Send.

My phone call didn't go through — what happened?

A few things to know: outbound calling has a daily cap (20 calls a day by default), so a very busy day can hit the limit. Also, if you scheduled a call that depends on a personal detail the agent hasn't confirmed with you, it turns that call into a notification instead of dialing — so it'll check with you rather than guess.

I'm not getting notifications.

Notifications come through Apple's push service, so make sure Vuel has notification permission enabled in your iPhone settings. Background nudges — like a todo check-in or a finished task — arrive that way.

My image is taking forever.

That's expected. Generating or editing an image runs in the background and usually takes about 10–30 seconds (it can vary). Creating media also uses credits, so check your credit meter if something won't start.

A drafted email or text never sent.

By design, the agent only drafts — you send. For email and texts, open the draft in your Mail or Messages app and press Send. For a connected-mailbox reply, find it in the Replies tab and tap to send. Nothing leaves until you confirm.

My invite code didn't work.

Invite codes are one-time use and are consumed the moment they're accepted, so a code that's already been used won't work again. You'll also need to finish phone and email verification to complete signup. If your code still won't take, request a fresh one.

Have a question that's not here? support@vuel.ai